Faq

FAQ's

Find your questions and answers here or contact us and we will help you: support@buybsu.com

Q: What is your return policy?

A: BuyBsu.com believes 100% in the products we offer our customers. We want you to know that your satisfaction is very important to us. We want you to be completely satisfied in trying our products with our 100% “TRY IT” 30 Day Guarantee! Please refer to our Terms & Conditions for a full list of terms. 

Q: Where can I buy Tougher Than Pain and NeuroRub products?

A: TTP is one of the fastest-growing topical pain relief products in the U.S. We receive orders from specialty retailers and body care professionals every day.

NR is a fast-growing Hospital Grade line of multiple creams, lotions, and gels for DIRECT NEED issues such as Neuropathy, Inflammation, Muscle Strain, and Cramping. We receive orders from Hospitals, Independent Pharmacies, Chiropractors, and other body care professionals every day.

But for Best Results, we suggest you place your order with us here at www.buybsu.com. You receive FREE Delivery in the U.S., and your purchase is shipped within a day or two of receiving your order.

Do I need a prescription to buy any BSU Health Care product?

A: No, you do not need a prescription. 

Q: How does Tougher Than Pain and NeuroRub products work to help relieve pain and sufferings they are created for?

A: BSU Health Care products contain the most natural ingredients of any Health and Wellness formulations on the market. Inflammation is the #1 cause of most pain issues. Our pain and stress-related products contain multiple anti-inflammatory ingredients. Our products also contain essential ingredients as ant-oxidants, natural pain-relieving properties, and antiseptic anti-bacterial agents. This, along with sophisticated proprietary delivery systems, work together to help relieve your issues of need faster and longer than any topical organic and natural formulations on the market

Q: How much wateri s in your products?

A: Most of the Health and Wellness creams, lotions, and gels on the market contain on average anywhere from 20% to as much as 80% water. Our Scientists and Formulators work very hard to use as little water as possible so that more active ingredients can be used, allowing our products to act faster and last longer.

Q: As a vegetarian, can I use BSU Health Care products?

A: Yes. The Hospital Grade Formulations are natural and plant-based. No animal by-products are used in the ingredients. No BSU Health Care products are tested on animals.

Q: How often can I safely use your products in one area of need?

A: Unlike most wellness products, our Tougher Than Pain and NeuroRub products are formulated to last for hours, not minutes. You should not have to apply these brands to a single area of need more than 2 times per day. Nevermore than 3 times per day.

Q: Can I take BSU Health Care products on an airplane?

A: Yes. As long as you carry less than 3 oz. and identify the cream, lotion, gel etc then it is legal to take on an airplane.

Q: Can I use your products if I am pregnant or nursing?

A: Tougher Than Pain and NeuroRub products are all over 80% natural and organic and should not have an adverse effect. But it is always better to consult a healthcare professional before use.

Q: Can I go directly into the sun or use a heating pad while also using Tougher Than Pain and NeuroRub products?

A: No. Many topical pain relief products use natural healing agents to help relax stress in areas of pain. Overexposure to heat can cause an uncomfortable feeling and may cause blistering. It is generally best, that if you apply a topical agent to skin that is exposed to the sun, stay covered for at least 45 minutes. We never recommend using a heating pad for at least 3 hours after applying a topical pain care product.

Q: How should I treat exposure of Tougher Than Pain and NeuroRub products if they get to close to or in my eyes?

A: #1, the best advice regarding any health and wellness product that is not specifically for use in the eyes, is to NEVER get close to them.

It is always best to wash your hands before and after applying Health and Wellness formulations. If any of these products are applied close to or in the eye, immediately rinse the eyes with a clean washcloth in lukewarm water or stand under a shower above your eye level with your eyes open. Rinse for 10 to 15 minutes. If pain or blurring persists, have someone take you to a doctor or hospital right away.

Q: Can any BSU Health Care products be used for sunburn pain?

A: No.

Q: Can any of your products be used for headaches?

A: Even though some of our products that help in relieving stress and sleep-related symptoms, can help your own body’s healing process, at this time, we do not have a product that is specifically for the relief of headaches.

Q: Can I use TTP on an open wound?

A: No. Topical products are not made for internal use.

Q: If I develop a rash or irritation on my skin after using any of your products, what should I do?

A: Take a lukewarm bath with one cup of baking soda. Relax for 15 to 20 minutes. If the rash persists, contact your physician. If your physician is not available, you may want to visit a neighborhood clinic or emergency room.